Privacy Policy
Privacy Policy
Privacy Policy:
Mr. Smith is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and relevant provisions of the General Data Protection Regulation (GDPR) for EU customers. This policy explains how we collect, use, store, secure, disclose, and manage your Personal Information when you use us.mr-smithpro.com.au or engage with our services.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and payment information.
We collect this information in various ways including correspondence, email, via our website, cookies, media publications, and in some cases from third parties. We cannot guarantee the privacy practices of third-party websites or services linked to our website.
Your Personal Information is collected primarily to provide our services, process and deliver your orders, communicate with you, provide marketing information, and assess creditworthiness where applicable. We may also use Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use. You may opt-out of marketing communications at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate, explain why we are collecting the information and how we intend to use it.
Sensitive Information
Sensitive Information includes data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health information, or criminal records. We will only use Sensitive Information:
- For the primary purpose for which it was collected,
- For a secondary purpose directly related to the primary purpose,
- With your consent, or where required or authorised by law.
Third Parties
Where reasonably possible, we collect Personal Information directly from you. In some circumstances, third parties may provide information to us. We take reasonable steps to ensure you are aware of information collected from third parties.
Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:
- To third parties where you consent to the use or disclosure,
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Certain information may be retained in client files for a minimum of 7 years, as required for record-keeping purposes.
Access to your Personal Information
You may access the Personal Information we hold about you and request corrections or updates, subject to applicable exceptions. To access your information, please contact us in writing.
Mr. Smith will not charge a fee to access your Personal Information but may charge a reasonable administrative fee for providing copies. Identification may be required to protect your information.
Maintaining the Quality of your Personal Information
It is important that your Personal Information is accurate and up to date. We take reasonable steps to ensure your Personal Information is complete, accurate, and current. Please contact us promptly if your details change so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time. Updated versions will be published on our website.
Privacy Policy Complaints and Enquiries
If you have any queries, complaints, or requests regarding your Personal Information, including deletion requests under U.S. privacy law or GDPR, please contact us at:
